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Amazon Unbox – Woe and Woe Again

September 21st, 2012 (06:29 pm)

I’m pulling all my ads for Amazon Unbox/Amazon Instant Video. I can’t in good conscience recommend this nightmare to anyone. I’ve had to reinstall the program ten times just in the past three weeks to get it to download content that I bought.

Now it’s unable to find the content licenses to some of the episodes I’ve owned for a year, regardless how many times I go through the troubleshooting steps to get it to recognize my owned content. Just some episodes. I haven’t done a full inventory, but it can’t find the licences for Smith and Jones or Planet of the Ood. No problem finding them for adjoining episodes.

Content licenses was not found. Please wait a few moments and try again.

Text below to assist anyone searching for this error:

Content license was not found. Please wait a few moments and try again.

If you continue to see this message, try the Troubleshoot function in the ‘Settings’ menu.

You can also try to upgrade your DRM by clicking the link below.

Note: link will open in Internet Explorer.

Click this link, then click ‘Upgrade’ to upgrade your DRM.

I’ve clicked the link and successfully upgraded the DRM, but still get this message. I’ve done everything available to do in Troubleshooting but still get this message. Normally I can play these videos in Windows Media Player, but these affected episodes give me this:

Downloading media usage rights.

Downloading media usage rights …

Then this:

Window to Amazon page.

It just opens up a browser window to Amazon. Not to any page where you can click to re-download the license or anything, just the main page to Unbox. Does this not look stupid to you?

Further, when I tried the Refreshing the Cache item in Troubleshooting, not only did this fail to resolve my issue, but now my queued videos won’t download. Again! It looks like I’ll have to reinstall Unbox yet an eleventh time.

I can’t tell you how angry this makes me.

When I buy an episode, I only get and allotment of two downloads. I could download these a second time, but that means that if something happens again, I am SOL. Given how horrible this experience has been, I have no faith at all that it won’t happen again.

I am now deeply, deeply regretful that I didn’t use iTunes for this. Unbox even makes piracy look highly attractive, which is a crying shame when someone who sincerely wants to legally obtain and support the content she loves says it.

Update: Linking to this post in the Amazon forum in case by some miracle a solution is ever posted there. Someone else is suffering the same problem and getting no help at all. I already know that Amazon Support would be completely unhelpful, as they were when I had issues with this thing last year.

Originally published at It's Timey-Wimey!. You can comment here or there.